Return & Refund Policy

At Coffee Speaks N Tea Talks, we want you to love what arrives at your door. Every item is selected or created to add a little warmth, conversation, and intention to your day.

Because our shop offers both consumable products and specialty merchandise, return eligibility varies by product type.

Coffee & Tea

For health, safety, and quality reasons, coffee and tea products are final sale and cannot be returned or exchanged.

However, if your coffee or tea arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will be happy to review the issue and, when appropriate, provide a replacement or refund.

Please include your:

• Order number
• Name and email address used for the order
• Description of the issue
• Photos of the damaged or incorrect product and packaging

Mugs, Conversation Keepsakes & Other Merchandise

Unused, non-food merchandise may be eligible for return within 14 days of delivery.

To qualify for a return, the item must be:

• Unused
• In its original condition
• In its original packaging, when applicable

Items that have been used, damaged after delivery, or returned without prior authorization may not be eligible for a refund.

Damaged or Incorrect Orders

We carefully prepare every order, but occasionally something may go wrong.

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery so we can make it right.

Please do not discard the product or packaging until your request has been reviewed, as photographs may be required.

Return Shipping

Unless an item arrived damaged, defective, or was sent in error, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping method when returning merchandise. Coffee Speaks N Tea Talks is not responsible for return packages that are lost or damaged in transit.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original form of payment. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used coffee
• Opened or used tea
• Gift cards
• Used merchandise
• Items damaged after delivery
• Clearance or final-sale items, when identified as such
• Personalized or custom-made products, if offered

Order Cancellations

Orders may only be canceled before they have entered processing or fulfillment.

Because some of our products may be prepared and shipped by one of our fulfillment partners, we cannot guarantee that an order can be canceled once it has been submitted for fulfillment.

How to Request a Return or Report a Problem

Please contact us at:

Coffee Speaks N Tea Talks
Email: hello@coffeespeaksnteatalks.com

Please include your name, order number, and reason for contacting us.

Please do not return an item without contacting us first.

We appreciate every order and every person who chooses to make Coffee Speaks N Tea Talks part of their day.

Sip slowly. Connect deeply. Let the coffee speak and the tea talk.